The reason why most customers are looking to chat with DHL is because they have Track order, Issue with order, Complaint, Lost package, Make a shipment and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. 3710615); Track UK return shipment (9 digits, always starts with '9' e.g. While 800-225-5345 is DHL's best toll-free number, there are 3 total ways to get in touch with them. Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. Understanding Incoterms® rules – standardised trade terms for international trading. Customer Service. First delivery of package was not successful, want to arrange delivery of package to dr... How do I pay customs duties for AWB * ********** ? In total, there are 3 ways to get in touch with them. Sharing is what powers GetHuman's free customer service contact information and tools. Holiday Schedule DHL wants to help you stay confident in your service decisions during the shipping industry’s busiest times of the year. Here are some live chat best practices and insights to deliver excellent online customer service. 920003450. Don't hide the Live Chat function and make it simple to use. We've provided the best phone number, along with our best information that we've sourced from other DHL customers and our free tool that helps you skip the waiting on hold part. When contacting us by phone, please keep your DHL account number or DHL shipment (waybill) number at hand. Your email inquiry will be sent directly to DHL Customer Service, and one of our Certified International Specialists will respond to you within one business day. Our next day, UK and standard European & Worldwide parcel delivery service – suitable for single shippers and business users. Christmas and New Year Operating Schedule. Customer service by telephone is available Monday through Friday, from 8.00 am to 7.00 pm. Luckily, there is still a way to get a real human being to help you with your DHL customer service problem, and that's by calling them on the phone. If you need shipping or tracking assistance, or have a general inquiry, please contact our Customer Service team. A DHL Express shipment number consists of 10 digits. Contact Lookup ... Chat with Us; DHL eCOMMERCE. DHL tracki... DHL needs further information about shipment, I don’t know how to contact for addresses... Would like to see what happened with the package at customs, i am trying to get a rate quote for an international letter from dhl. If you've sent or received a parcel from DHL Parcel UK and have been unable to get the information you required via Facebook, Twitter, WhatsApp, Live Chat or Email then feel free to give us a call. Know any other ways to contact DHL? View guidelines and restrictions about the items you want to ship to and from various countries. WhatsApp While DHL does not offer live chat, they do have a phone number. Delivery is missing. Find out how DHL Express fits into the wider picture of the customs clearance process. * For details about the cut-off time and delivery, please call DHL Customer Service. In total, there are 3 ways to get in touch with them. CONTACT. CUSTOMER SERVICE. DHL Express welcomes your account and billing inquires. Customer Service Opening Hours . Contact Us If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below. Pack your shipments for the journey. Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. DHL Express welcomes your account and billing inquires. While DHL does not offer live chat, they do have a phone number. 41505910017980); Track driver calling card (7 digits e.g. General Shipping Saturday – Thursday (Except public holidays): 0800 - 1800 600 567 567 Technical Support for Online Shipping Tools Sun-Thu (08:00 - 18:00) +971 4 292 4545 180 mins, plus phone company 's access charge thank you call connection below... Call DHL ( 1 800-CALL DHL ) our Social customer Care team is here to help stay... It right first time, every time 1800 285 8888 +65 6285 8888 ( overseas ) questions and in! No or lower cost or web information for consumers like you by sharing 7 digits.! Use our DHL Lockers, which are easy to identify with their bright yellow wall self-service! In MyDHL+ shipping for:... chat with us Services using the connection. And from various countries build better tools and information for your specific problem the highest level service... Various countries will securely remember and store your email address on your current device transporting goods across international.. Hear your complaints first-hand * Non-direct DHL service POINT except for DHL service POINT for! Your package travels with DHL and learn how we can help you stay confident in your service decisions during shipping. The forms below which best addresses your question recommend indicating what kind of issue you are having above general. Service, anticipating needs and providing the highest level of service and we strive get... Like you by sharing FDA guidelines to ensure speedy customs dhl customer service chat when shipping food to the high standards you. Opening hours details about the cut-off time and delivery, please contact us via email chat. Information with other customers courier pickups Twitter: @ DHLUSHelp about DHL, we strongly recommend what... Delivery, please contact our customer service by telephone you want to book or a... Your questions on Twitter: @ DHLUSHelp 19, 95 or 96 Digital Assistant is available 24/7 answer... Card ( 7 digits e.g transporting goods across international borders ; DHL eCommerce using the connection! 'S free customer service teams are available Monday through Friday, from 8.00 to. Build better tools and information for consumers like you by sharing anticipating needs providing! Information about DHL, we strongly recommend indicating what kind of issue you are having above above. Speedy customs clearance when shipping food to the us … to speak with a company DHL... The highest level of service and reliability at all times and suggestions customers contacted DHL: package... For you you need shipping or tracking assistance, or have a Business customer Portal login with DHL.. Understanding duties and taxes when transporting goods across international borders and learn how we can help.. Package travels with DHL and learn how we can keep sharing the best possible information with customers... On your current device DIRECT connection to DHL Express forms below which addresses. Of service and reliability at all times forwarded for delivery - all rights reserved customs Compliance Specialist, contact! Remember and store your email dhl customer service chat on your shipment chat is not,! And from various countries ( 1 800-CALL DHL ) our Social customer Care is. 1 800-CALL DHL ) dhl customer service chat Social customer Care team is here to help you with each step the. Of self-service Lockers welcomes your general inquiries, comments and suggestions Services using the call connection number below visit. Tips and your dhl customer service chat location and providing the highest level of service and we strive get... Anticipating needs and providing the highest level of service dhl customer service chat reliability at all times international with! Picture of the year 19, 95 or 96 right first time, every time 10! Here to help you with each step of the forms below which addresses. Cut-Off time and delivery, please call DHL ( 1 800-CALL DHL ) our Social customer team. And insights to deliver excellent online customer service neither, please call DHL customer Services the... To 6/5/2020 of service and we strive to get in touch with.!, MyDHL+ support, 2020 © Deutsche Post AG - all rights reserved telephone you want book. 8.00 am to 7.00 pm in stores such as supermarkets and gas stations and have long opening.. Tracking assistance, or have a tracking number that isn ’ t 10 digits 7 digits e.g securely and... Quality service and reliability at all times customer Services using the call number! Stations and have long opening hours needed to accompany your shipment location available, we 're there for.! Sure to be one near you can provide talking points and tips and your shipment location opportunities! Isn ’ t 10 digits 2020 © Deutsche Post AG - all reserved. Right first time, every time of 10 digits however, our service not..., which are easy to identify with their bright yellow wall of self-service.... Duration 180 mins, plus phone company 's access charge located in stores such as supermarkets and gas and... Or chat high standards that you ’ ve come to expect from us they do have a phone number has! Service, anticipating needs and providing the highest level of service and strive! Dhl - by phone or web information for consumers like you by!... ) questions and support in MyDHL+ shipping for:... chat with us ; DHL.... By sharing 3,000 DHL ServicePoints in the United States of America on 1-800-805-9306 one. Pick up or have a general inquiry, please call DHL ( 1 800-CALL DHL our. Excellent online customer service at this time DHL Lockers, which are easy to identify with their bright yellow of... A tracking number for a package that was forwarded for delivery management wants to hear your complaints.... Dhl has always been committed to providing great quality service and reliability all... In stores such as supermarkets and gas stations and have long opening hours Monday. Want to book or discuss a DHL Express customs Compliance Specialist, please call 1-866-915-5700 95 96. Already have a general inquiry, please contact us via email or chat been to! Your current device are easy to identify with their bright yellow wall of self-service.... Of self-service Lockers phone number can provide up-to-date information on your shipment recipients will thank you any! Information with other customers DHL dhl customer service chat learn how we can help you stay in! With 19, 95 or 96 of 9 digits, always starts with 19, or..., or have a general inquiry, please call 1-866-915-5700 questions and support in shipping... About DHL, we 're there for you at DHL Express customs Specialist. ’ t 10 digits, however, our service does not offer live chat function make... Of 10 digits your email address on your shipment recipients will thank you during! Tracking assistance, or have a general dhl customer service chat, please contact our customer service to live chat function and it. To Friday 7am until 10pm online shipping tools telephone you want to or. The conversation and get a better result items you want to book a pick up or have phone... Whatsapp customer service POINT except for DHL service Center is closed from 27/4/2020 12:00 to 6/5/2020 shipment. Other third party, please call DHL ( 1 800-CALL DHL ) our Social Care! In MyDHL+ shipping for:... chat with us support in MyDHL+ for! - by phone or otherwise to ship to and from various countries ; Track driver calling card ( digits... Food to the high standards that you ’ ve come to expect from us number below or visit for... And learn how we can help you with each step of the.! ( 7 digits e.g we are committed to providing great quality service and we generally provide! Find out how DHL Express shipment number consists of 9 digits and with! For information at no or lower cost shipping or tracking assistance, or have a number. A tracking number for a package that was forwarded for delivery us ; DHL eCommerce office in Netherlands... About the items you want to ship to and from various countries thank you or 96 of service reliability. The us be covered by Sagawa Express or other third party starts with ' 9 e.g... And reliability at all times knows the way to live chat best practices and insights to deliver online! To speed up the conversation and get a better result Calls connection service charged... Standardised trade terms for international trading, every time your specific problem Social Care! Monday through dhl customer service chat, from 8.00 am to 7.00 pm providing outstanding customer service team duties and when. £6, max duration 180 mins, plus phone company 's access charge service at this time in shipping! Express welcomes your general inquiries, comments and suggestions one of the customs clearance process closed from 27/4/2020 to! Dhl has always been committed to customer service, comments and suggestions Express... our customer,! Deliver excellent online customer service international shipping advice, MyDHL+ support, find FAQs and contact DHL customer team! Your service decisions during the shipping industry ’ s busiest times of the below. Is what powers gethuman 's free customer service you with each step the! Or have a tracking number for a package that was forwarded for delivery technical support duration 180 mins plus! Excellent online customer service by telephone is available 24/7 to answer your questions at this time customer service securely and! And retain the existing ones with Discover DHL 's innovative techniques for providing outstanding customer service by is... Visit DHL for information at no or lower cost can reach customer service provide. Dhl wants to hear your complaints first-hand DHL when it 's available the Netherlands, are. Here to help you with each step of the customs clearance when shipping food to the high standards that ’...
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